Frequently Asked Questions

How natural do the wigs look?

Our wigs are designed with undetectable HD lace that blends seamlessly with your skin, creating a natural-looking hairline that looks like it’s truly yours.

Is this suitable for beginners?

Yes — our wigs are designed for easy, everyday wear, even if you’ve never worn a wig before.
No professional styling is required.

Do I need glue?

No.
Our wigs are designed to be worn glueless, using adjustable bands for a secure and comfortable fit.

Will the wig suit darker skin tones?

Yes — our lace is designed to blend naturally across a range of skin tones, including deeper complexions, for a seamless finish.

Can I wear this every day?

Yes.
Our wigs are designed for daily wear, offering comfort, durability, and a natural look throughout the day.

How do I install the wig?

Simply:Keep your natural hair flat underneathPlace the wig on your headAdjust the band for a secure fitYou can also follow our step-by-step guide here: 👉 Watch your install guide

Do I need to customise or pluck the wig?

No heavy customisation is required.
Our wigs are designed to look natural straight out of the box.

Will it look bulky or obvious?

No — when worn correctly, the wig sits flat and blends naturally with your hairline.

How long does shipping take?

Processing: 1–3 business daysDelivery: 4–8 business days (Australia)

Will I receive tracking?

Yes — once your order is shipped, you’ll receive a tracking email so you can follow your delivery.

Do you offer free shipping?

Yes — we offer FREE Shipping Australia Wide.

Can I return my wig?

Yes — returns are accepted within 7 days of delivery, provided that: The wig is unworn and unaltered, The lace has not been tampered or cut, The item is in original condition.

Why can’t wigs be returned once worn?

Wigs are considered personal-use items for hygiene reasons, so worn or altered items cannot be returned.

Do I get a refund or store credit?

Approved returns are eligible for: Exchange, Store credit, orRefund

Is the hair real human hair?

Yes — our wigs are made from premium-quality human hair designed to look and feel natural.

How long will the wig last?

With proper care and storage your wig can last many months with regular use.

Does the wig come ready to wear?

Yes — our wigs are designed for effortless wear, with minimal styling required.

What happens after I order?

You’ll receive an order confirmation, Your order is processed within 1–3 days. You’ll receive tracking once shipped

What if I need help after purchasing?

We’re here to help — contact us anytime and we’ll guide you.
You can contact us at: hello@edenwigs.com.au or using the contact form linked on the website.